Create a Support Ticket
Why is an Order Number Required?
An Order Number is required in order to verify your purchase.
Only products sold directly by EcoGear FX, Inc. or authorized sellers are covered under warranty. Products that are re-sold, counterfeit products or products sold by unauthorized sellers are not covered under warranty. EcoGear FX product warranties are non-transferable.
Tips for Creating a Ticket
In your message please provide as detailed info about the subject as possible, example:
- If your inquiry is about a product, please include the item name in the message details.
- If your inquiry is about an issue with a product, please specify the issue and include the things you tried in an attempt to resolve the issue.
- If your inquiry is about an order, please provide us with the order number.
Frequently Asked Questions
Amazon Gift Returns
If you need to return a product that was purchased on Amazon as a gift, please use Amazon’s “Return a Gift” process.
Use the link below to guide you through the process. You will need the Amazon Order ID number to return the item.
Amazon Shipping Delays
Occasionally there are delays with Amazon shipping. This typically happens during busy holidays and bad weather conditions.
It is important to know that Amazon packs and ships products directly. We have no control over their shipping and order processing.
Please access your Amazon Account to get further information on any delayed orders you may have. If your order has a status of “Payment pending” it is possible there is an issue with Amazon processing your payment.
Please feel free to contact Amazon directly to inquire about your pending order.
Amazon Customer Service:
Phone: (800) 201-7575
My Product Was a Gift and I Don’t Have an Amazon Order ID
We need to verify the product purchase in order to provide support and warranty services. The person who made the purchase can provide the Amazon Order ID by reviewing their account order history. If obtaining an Amazon Order ID still is not possible, then send the email address that was used to place the order on Amazon.
If your product was purchased directly through our website (i.e. Corporate Gift Program), then please provide your Order ID or the email address used to place the order.